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Chewy: Customer Service Representative


This is a Full-time position in City Of Pewee Valley, KY posted September 12, 2021.

Chewy is hiring with starting wages up to $16.25/hrOpen Interviews with On-the-Spot Offers!Chewy Recruiting Office Monday Friday | 9:00am 5:00pm3831 Ruckriegel PkwyJeffersontown, KY 40299Our Opportunity:Chewy, America s #1 Pet Pharmacy, is seeking Customer Service Technicians to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. You ll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives.What You ll Do:Bring A Customer Comes First Mentality Every Day!Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policyInteract with customers via inbound calls, outbound calls, emails, and other communication platformsMake and receive inbound calls to veterinary offices to resolve customer discrepanciesEnter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficientlyAdhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement ProgramReport immediately, prescription errors to leadership and/or a pharmacist on dutyComply with all company policies and proceduresCreate and maintain respectful relationships with coworkersComplete special assignments and other tasks as assignedCommit to learning and developing yourself to better Chewy as a whole!Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy ordersWhat You ll Need:Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills1 year working in a customer focused environment; preferably a contact center or pharmacyExcellent interpersonal skills, oral and written communication skillsProficiency with Microsoft Office products; specifically, Word, Excel, and OutlookCritical thinking skillsDemonstrated ability to multi-task and perform well in a fast-paced and changing environmentAbility to adapt to ever changing customer demandsFlexibility to shift schedule and work overtime as needed by the pharmacy unitMust bring proven ability to maintain confidentiality and secure sensitive informationObtain and Maintain valid Registered Pharmacy Technician status as required by the State of KentuckyMust be able to pass background checkMust have access to reliable transportation.Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com To access Chewy s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: ). Associated topics: answer, call, client, client service, customer order, customer service, help desk, service call, support specialist, telephone

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