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Customer Service and Electronic Repair Technician

Asurion

This is a Full-time position in Louisville, KY posted May 16, 2021.

Overview
Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.

The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
What you will do
* Resolve customer issues by troubleshooting and repairing their electronic devices
* Sell personalized product solutions that meet customer needs
* Expand your knowledge of UBreakiFix’s products and culture
* Deliver world class customer service
* Demonstrate UBreakiFix’s Core Values in all interactions
* Be responsible for inventory management
What you need to be successful
* A passion for solving problems and delivering solutions
* A love for people and the devices that enrich their lives
* One or more years of customer service/retail sales experience preferred
* Reliable and flexible when it comes to dealing with difficult situations
* The ability to quickly adapt in an ever-changing environment
* Motivated to meet and exceed evolving key performance objectives
* Ability to work a flexible retail schedule
You are a good fit if you have
* Six months experience with product service support or electronics troubleshooting
* Knowledge of mobile devices and operating systems
* High School diploma or equivalent preferred
* Strong oral and written communication skills
* Strong teamwork and collaboration skills
* Basic knowledge of Microsoft Office
We take care of you
* Competitive and incentive-based pay
* Benefits including health, dental, and vision
* Retirement Savings Plan
* Paid time off
* Tuition reimbursement program
* Ongoing training to grow your skills

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