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Customer Service Specialist

Rural King

This is a Full-time position in Pikeville, KY posted April 6, 2021.

Job Title: Customer Service SpecialistJob Location: Store LocationReports to: Front End SupervisorFLSA Status: Hourly Non-ExemptJOB SUMMARYThe Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.JOB DUTIES AND ESSENTIAL FUNCTIONSCommunicate professionally with all Rural King associates and customers Execute cash management, return, layaway, and exchange policies accurately Perform accurate transactions and price dispute resolutionComplete cashier-duties chore list Redline in front of the registers when not with a customerKeep popcorn and coffee full and freshMust be alert to surroundings at all times for shrink prevention and customer serviceMake sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would soundOffer load out assistance to customers and call to make sure a loader has respondedFile paperwork quickly and accurately Reconcile with 100% accuracy Answer incoming calls at the registers with proper phone etiquetteUse general office equipment such as telephone, copy machine, fax machine, calculator, computerMay be required to cross train and perform other dutiesQUALIFICATIONSDetail oriented with demonstrated math skills for cash handling2+ years retail cashier or customer service experience preferredExceptional Customer Service Skills.

Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situationsWillingness to train cashiers.Ability to access and use the in-store computer, scanning system, and wireless handheld unitAbility to participate in our online applicant and new hire onboarding process remotelyAbility to complete computer-based trainingSUPERVISORY RESPONSIBILITIESNonePHYSICAL REQUIREMENTSGood visual acuityClose vision for computer workAbility to lift up to 20 pounds repetitively and 21-50 pounds intermittentlyRepetitive wrist movements on keyboardAbility to stand and/or walk for long periods of timeAbility to walk up and down stairs multiple times per dayAbility to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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