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Customer Support Administrator (Senior) – CS312

Salient CRGT

This is a Full-time position in Louisville, KY posted September 13, 2021.

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams.

As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions.

At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.

 
Why Salient CRGT?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential.

Are you ready to make a difference?

 
The ideal candidate will be responsible for
Provide outstanding support to DEA users Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations Install software patches, updates, and upgrades, including remote server and workstation administrations Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves Create, update, and track service call requests, and stage and take down end user workstations and associated equipment Share knowledge with more junior team members Report team and individual performance to SLAs/KPIs Bachelor’s with 5
– 8 years (or commensurate experience) Top Secret Clearance Desired Skills: 
 
IAT I Salient CRGT is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

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