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Service Desk

Kompendium

This is a Full-time position in Louisville, KY posted May 17, 2021.

This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.

Supports end-users, diagnose report and resolve application problems.Provides Service Desk Support by; supporting users in diagnosing, reporting, and resolving or correcting hardware/software problems.

The shift would be “4” 10-hour shifts, Mon, Tues, Sat, Sun.

The start time would be either 8 or 9 with an end time of 7 or 8. Installs, maintains, and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required. Logs all issues with appropriate documentation as requested by Level II and III support teams. Routes calls to appropriate support teams as per described troubleshooting steps. Monitors and escalates issues until resolution, closure or the appropriate group has accepted. Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover). Participates in projects as assigned.Requirements Candidate must have a call center or on-call support experience, the candidate should be accustomed to call center metrics; he/she will take 40-50 calls a day. Will be providing support services via Calls, Chats and emails globally. Customer Service oriented. 3 to 5 years of Service Desk or Help Desk experience within large IT group supporting users globally. Level 1 Support. VPN troubleshooting.BenefitsContract Role
– Remote now, but will be onsite in Louisville, KY

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