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Systems Specialist

Leidos

This is a Full-time position in Fort Campbell, KY posted June 10, 2021.

Description Job Description Leidos may have a need for a System Specialist at Ft Campbell, Kentucky. Under close supervision performs first line technical support to AHLTACHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA. Uses established detailed guidelines and assists higher level technicians with on-site installations. Provides support to users in helping them navigateuse software applications and troubleshootresolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, andor Corporate). Participates in special projectsdata calls as required, under close supervision, that enhance the quality or efficiency of the Support service. Training Virtual Classroom Training CHCS Applications, AHLTA System Administration Technical IA Training Security+ Certification MTF Specific Training HIPAA Privacy Act Training Computing Environment Type of Tasks to Perform (non inclusive) 1. Site Administration Tasks to include AHLTACHCS, DII System administration, scheduled backups 2. Support System Upgrades (Hardware Software Firmware). Assist System Engineering with monitoring System Performance and Management of identified bottlenecks. 3. Assist Software Engineering TIER III with resolution of data integrity issues. 4. Maintain MHS approved interfaces between MHS IT Systems (CHCSAHLTA) in coordination with primary vendor 5. Provide onsite support for testing, evaluation and implementation of new customer approved CHCSAHLTA system enhancements 6. Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates) Plan, coordinate, and participate in major system events Perform technical escalation 9. Log Remedy tickets with the DHA GSC as required for support of CHCSAHLTA issues which cannot be resolved locally. 10. Provide follow-up to onsite customers of DHA GSC Remedy tickets in an open status. 11. Support special projects Other duties as assigned directly support CHCSAHLTA Education and Experience High school diploma or equivalent and less than 1 year of prior experience. Successful completion of an ADPII security clearance investigation prior to your start date with Leidos. The commitment for employment will indicate that employment shall commence within 30 days of the granting of eligibility for a PCL. Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to or within 6 months of your start date. External Referral Bonus Ineligible Potential for Telework No Clearance Level Required ADP2 IT2 Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Systems Administration Pay Range

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