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Sales Representative – Full Time

Cincinnati Bell

This is a Full-time position in Edgewood, KY posted May 16, 2021.

JOB PURPOSE• This position is responsible for representing Cincinnati Bell’s brand equity in a retail setting with a high level of quality service that exceeds our customer’s expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them.The Connected Solutions Consultant is the personal representative of Cincinnati Bell to every customer who comes into the store.This position carries the responsibility of presenting a positive, friendly, professional, and knowledgeable image to the Cincinnati Bell customerWHAT YOU’LL DO• Build quick rapport with new and existing customers using assertiveness and confidence to educate them on the value of being a DISH customer• Apply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and closing all sales with integrity• Identify customer pain points, overcome objections and create urgency to remove any roadblocks that may prevent the customer from being ready to buy today!• Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience• Use web-based tools to stay current on industry-wide products, features, and services• Consistently strive to exceed in all performance standards• Take ownership for knowing about and understanding our promotional offers• Be receptive to receiving and applying any and all Coaching or Feedback given by the Leadership team• Other similar and/or related duties as assignedWHAT YOU’LL NEED TO SUCCEED• Self-Motivated to successfully achieve goals while consistently striving to be a top performer• Quick and creative problem solving techniques• Adaptable, coachable and openness to change• Efficient with navigating and multi-tasking on a desktop computer• Willing to work assigned shifts and hours• Ability to HAVE FUN and grow in a career!PREFERRED EXPERIENCE• 1 to 2 years relevant telecommunications, retail sales, and customer service experienceWORK ENVIRONMENT• Retail store locations

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